At BuyActiveWears.com, we want you to move with confidence in our activewear, just as we move with purpose to deliver exceptional service. Whether you’re looking for information about shipping your order or need details about our returns process, we’ve got you covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking

Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

International Shipping

We ship worldwide, excluding some Asian countries and remote areas. Please note that international shipments may be subject to customs fees, which are the responsibility of the customer.

Returns & Exchanges

We stand behind our activewear and want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s what you need to know:

Return Policy Overview

  • Return window: 15 days from receipt of order
  • Condition: Items must be unworn, unwashed, and in original condition with all tags attached
  • Packaging: Original packaging required
  • Proof of purchase: Must be provided

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear
  • Swimwear
  • Items where the hygiene seal has been broken
  • Items marked “Final Sale”
  • Items without original tags or packaging
  • Items showing signs of wear or that have been washed

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Contact us: Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you’d like to return or exchange.
  2. Complete the return request: Use the template below to ensure we have all necessary information.
  3. Wait for approval: We’ll respond within 2 business days with return instructions.
  4. Package your return: Securely pack the item in its original packaging.
  5. Ship your return: Use a trackable shipping service to our return address (provided in your approval email).

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear BuyActiveWears Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to be returned:

  • Product Name:
  • Size:
  • Color:
  • Quantity:
  • Reason for return/exchange:

Please let me know the next steps to complete this process.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • We will notify you that we’ve received your returned item
  • We will process your refund within 3-5 business days
  • Refunds will be issued to the original payment method
  • Credit card refunds may take 5-10 business days to appear on your statement
  • PayPal refunds are typically processed within 24 hours

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Standard shipping charges apply for exchanged items

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective item). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer care team is always here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Last Updated: [Insert Date]