Welcome to BuyActiveWears! We’re here to help you with any questions about our premium activewear, global shipping, and seamless shopping experience. Below you’ll find answers to our most common queries.
About Our Products
What types of activewear do you offer?
We specialise in high-performance, sustainable activewear designed for your dynamic lifestyle. Our collections include:
- Versatile tops for workouts and casual wear
- Stylish skirts that transition from studio to street
- Comfortable shorts for all your activities
- Essential activewear pieces for every wardrobe
Are your products ethically made?
Absolutely! We take pride in our ethically-crafted activewear. Each piece is designed with sustainability in mind, using responsible manufacturing processes that align with our eco-conscious values.
Do you offer limited-edition collections?
Yes! We regularly release exclusive, limited-edition statement pieces that reflect global fashion trends while maintaining our commitment to performance and sustainability. Follow us on social media or subscribe to our newsletter to stay updated.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your preferences, and checkout faster in the future.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
How can I track my order?
Once your order ships, you’ll receive a dispatch notification email with your tracking information. You can also track your order through your account on our website or by contacting our customer care team.
Shipping & Delivery
What shipping options do you offer?
We provide two tailored shipping options to match your active lifestyle:
- Express Shipping (10-15 business days): £12.95 flat rate, handled by DHL or FedEx with door-to-door tracking
- Free Standard Shipping (15-25 business days): Free for orders over £50, uses EMS with tracking number provided
Do you ship worldwide?
Yes! We ship globally to match your active lifestyle across borders. However, we currently cannot deliver to some remote areas in Asia. If you’re unsure about delivery to your location, please contact us before ordering.
Why does shipping take 10-25 business days?
Our standard shipping times reflect our commitment to environmentally-responsible delivery options that minimize carbon footprint. The express option provides faster delivery while still maintaining our sustainability standards. Processing time of 1-2 business days ensures careful preparation of your order.
Returns & Exchanges
What is your return policy?
We stand behind our premium activewear. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for an exchange or refund (excluding shipping costs). Items must be unworn, in original condition with tags attached.
How do I initiate a return?
Please email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address for your location.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Payments
What payment methods do you accept?
We accept all major payment methods to make your shopping experience seamless:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, bank authorization requirements, or incorrect card details. We recommend contacting your bank or trying an alternative payment method. If problems persist, please contact our customer care team.
Still have questions?
Our customer care team is always happy to help! Email us at [email protected] for personalized assistance with your activewear needs.
We can’t wait to see how you style your BuyActiveWears pieces across continents and lifestyles!